It was a pleasure to receive a reply from the support engineers! He advised that I had to download the Gravograph M20 driver using the wizard (found in the setup) and I was also advised that it might work better if I updated the driver to the latest version available. I downloaded the latest version of the driver and it has now installed. I'm happy it works fine now!
The first thing you need to do is agree and affirm that you are unable to find the pass code of the computer you are trying to bypass. On my screenshot, there is an old question which is being asked, if you can find the pass code.
It is strange that you will not be asked for the passcode of the computer you are trying to bypass, but this is just a trick it assumes a new instance of itself and lets you collect the pass code of the computer of your choice.
On my screenshot, it is asking for the pass code of ARCH1. You are yet to see the 7 pass codes of the clockwork directory. It was taken around 4 in the morning and the computer was unlocked. If the system is locked in the middle of the night you can have a crack at it to unlock it for you. d2c66b5586